Last updated 12 November 2026.
These terms apply to work, goods and quotes supplied by The Garden Whisperer, the trading name of Des Burgess, a sole trader. By accepting a quote or booking work, you agree to them. They do not affect your legal rights as a consumer.
Quotes
Quotes are free and given after we have seen the job, or from the details and photos you send. A quote is valid for 30 days. Prices include materials and labour unless the quote says otherwise. If the job turns out to be different from what was quoted, for example hidden services or poor ground, we will tell you and agree any change in price before carrying on.
Our offer to beat a quote
If you send us a genuine written quote from another reputable local firm for the same work, to the same specification, we will beat it by at least 10%. We need to see the full quote, and it must be current. This offer does not apply to quotes for different materials, a different specification, or work from unregistered or unverifiable traders, and it cannot be combined with other discounts.
Deposits and payment
For larger jobs, or where we order materials specially for you, we may ask for a deposit of up to 30% before work starts. The balance is due on completion unless the quote says otherwise. We accept bank transfer, cash and PayPal. We do not take card payments. Late payments may be chased and, where the law allows, interest charged.
Cancellations and the weather
Please give us at least 48 hours notice if you need to cancel or move a booking. Cancelling is not free of charge. If you cancel, we will charge you for any materials we have already bought or ordered for your job, and for time we cannot fill because of short notice. We may need to move a job because of bad weather or ground conditions. If so, we will tell you as soon as we can and agree a new date with you, at no charge.
Guarantee and problems
We carry out our work with reasonable care and skill. If something we have done is not right, tell us within 12 months of completion and we will come back to put it right at no cost. This does not cover damage caused by misuse, lack of normal care, extreme weather, or work done by other people. Plants and turf need watering and care, so they are guaranteed only where we have agreed an aftercare plan with you.
Access, services and safety
Please make sure we can get to the work area, and tell us about buried services, drains and anything else we should know about before we start. We will take reasonable care of your property and keep the site tidy.
Complaints
If you are unhappy, please contact us first at [email protected] or on 07985 635850 so we can put it right.
Website and data
How we use the personal information you give us is set out in our privacy policy.