Last updated 12 November 2026.
This policy explains what personal information The Garden Whisperer collects through this website, why we collect it, and your rights under UK data protection law.
Who we are
The Garden Whisperer is the trading name of Des Burgess, a sole trader providing garden maintenance, fencing, landscaping and garden supplies across the North West of England. We are the controller of the personal information described here. You can contact us at [email protected] or on 07985 635850.
What we collect and why
Enquiries. If you use the contact form on this website, we collect the details you enter: your name, email address, phone number, the type of work you need and your message. We use them only to reply to your enquiry, give you a quote and, if you go ahead, carry out the work. Our legal basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries.
Calls, emails and WhatsApp. If you phone, email or message us on WhatsApp, we keep your contact details and the conversation so we can deal with your enquiry or job. If you tap the WhatsApp button on this website, your message is handled by WhatsApp under its own privacy policy.
Customers. If you become a customer we keep job details, your address, quotes and invoices, as needed to do the work and to meet our legal and accounting obligations.
Technical information. Like most websites, our servers and security services automatically record technical information such as your IP address, browser type and the pages requested. We use this to keep the site secure and working properly.
Cookies
At the time of writing this site uses only the cookies needed for it to work and stay secure. We do not use advertising cookies. If we add analytics or other optional cookies in future, we will update this policy and ask for your consent where the law requires it.
Who we share information with
We do not sell your information. We use a small number of service providers to run the website and our email, who process information on our behalf:
- our website and email hosting provider, which stores the website and our email;
- Cloudflare, which provides security and performance services for the website;
- WhatsApp (Meta), only if you choose to message us through it.
We may also share information where the law requires it, for example with HMRC or the police.
How long we keep it
We keep enquiries that do not lead to work for up to 12 months, then delete them. We keep customer and invoice records for up to 6 years to meet accounting and tax requirements.
Your rights
You have the right to ask us for a copy of the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to ask for it in a portable format. To use any of these rights, email [email protected]. We will respond within one month.
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.